Refund policy

Return Policy

We have a 100% satisfaction guarantee! If you purchase the wrong palette, have an issue, or are not satisfied with the product, please contact us. We would be happy to help resolve your issue. All sales are considered final. We DO NOT OFFER REFUNDS OR RETURNS for any products or services sold through 1028home.com.

Non-Refundable Items or Services

All items or services purchased from [Insert Company Name] are non-refundable unless otherwise specified in writing by 1028home. This policy applies but is not limited to:

  • Digital Products

  • Gift Cards

  • Design Services

  • Custom-made Items

  • Sale Items

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions to the No Refund Policy

The only exceptions to our No Refund Policy include:

  • Incomplete Service: If a purchased service is not fully delivered or does not meet the predefined criteria as advertised, a partial or full refund may be considered.

  • Expired Products: Receiving a product in an expired condition warrants a report to our Customer Service within seven (7) days for potential refund or replacement.

  • Legal Requirements: Following applicable laws, any other conditions or circumstances where we are legally required to offer a refund will be honored.

How to Contact Us

For any questions or concerns regarding this No Refund Policy, please contact us at:

  • Email: info@1028home.com

We reserve the right to modify this No Refund Policy at any time, effective upon posting of an updated version on our website. Please regularly check [Insert Company Website or Platform] for updates.